Reflecting on our recent long weekend at our favourite Lucca Villa Rental the tranquil La Collina del Sole an idyllic place when you Rent a Villa in Tuscany We congratulated 
ourselves on our forethought of booking a rental car from home, having learnt our lesson a few years back [when we had been charged 15% of the cost of a new car for an impulsive weekend rental] so upon our arrival at Pisa and collecting the car in order to reach our Holiday villas in Lucca We had a bit of a shock when GOLDCAR rental wanted to charge a surprise non-refundable €120 diesel charge and a €90 insurance charge or a €1,600 deposit for the car even if the print in the English booking service said insurance was included, we refused to proceed, and 
as we were looking forward to putting our feet up in our choice Villas for rent in Tuscany we brushed up on our Italian, rented a Smart car from Avis who were very decent on their rates and we zipped off to our Villa Rentals in Tuscany Moral of the story: rent a car from a reputable and well known dealer, we had fun and found the following phrases to be useful: You must be joking ! Stai scherzando Staee Scare-zhan-doh
Do you speak English? Parla Inglese? Par-la Een-glay-zay
I don't understand Non capisco Non Ka-peesk-koh
I'm sorry Mi dispiace
Mee Dees-pee-yat-chay
How much is it? Quanto costa?
Kwan-toh Cost-ah
That's too much É troppo Ay Troh-po
car automobile Ow-toh-mo-bee-lay
gas benzina Ben-zee-nah
diesel gasolio Gah-zoh-lee-oh
Fill it up, please al pieno, per favore
Ahl Pee-yay-noh, Pair Fa-vohr-ray
Where is... Dov'é Doh-vay
...the highway l'autostrada Lout-oh-stra-dah
...the state highway la statale [written "SS"] Lah Sta-tahl-eh
...the road for ... la strada per ... Lah Stra-dah Pair ...
to the right à destra Ah Deh-strah
to the left à sinistra Ah See-neest-trah
straight ahead dirito Dee-ree-toh
keep going straight sempre diritto Sem-pray Dee-ree-toh
thank you grazie Grat-tzee-yay
please per favore Pair fa-vohr-ray
yes si see
no no no
Have a great journey buon viaggio Boo-on Vee-ah-gio